Terms & Conditions

These terms apply when you use iruali and when you buy anything through it. You accept them by ticking the box at checkout before you pay.

1. About our services

iruali is an online store operated by iruali in the Republic of Maldives. We sell products from across the Maldives and from abroad: food and groceries, handmade crafts, fashion, home and living, electronics, beauty and wellness, fishing and marine supplies, and kids' items. Each product page describes the item and shows its price and stock.

We run the website, take payment for your order, and handle customer service, cancellations, returns and refunds. Some products are supplied and sent by our partner businesses; where that applies, the tax invoice shows their business name. Every product is checked by us before it goes on sale.

2. Payment and currency

• All prices are shown and charged in MVR (Maldivian Rufiyaa). The total, including delivery, is shown at checkout before you pay.
• Card payments are processed securely by Bank of Maldives (BML) through BML Connect. We accept Visa, Mastercard, American Express and Maestro.
• The merchant outlet is located in the Maldives.
• Card details are entered only on BML's secure payment page. iruali does not store, view or process your card number, expiry date or security code.
• Card payment is the only payment method. Orders are paid in full when placed, except pre-orders with a booking fee or paid once we confirm (section 5); we do not accept cash on delivery or bank transfer.

3. Wallet, gift cards and loyalty points

• Your iruali wallet holds credit from gift cards and from refunds you chose to take as credit. It pays towards your orders at checkout and is not paid out in cash, unless the law requires it.
• A gift card must be redeemed within 12 months of being issued. Once redeemed, its credit stays in your wallet.
• Loyalty points are earned on paid orders and can be used at checkout. They have no cash value. Points and vouchers used on an order that is cancelled are returned to your account.

4. Delivery policy

• Delivery area: inhabited islands in the Maldives. We do not deliver outside the Maldives.
• Delivery fee: MVR 25.00 in Greater Malé and MVR 75.00 to other islands, free on orders of MVR 1,000.00 or more. Some items have their own delivery fee instead, and some bulky items carry an extra charge. The fee is shown at checkout before payment.
• Estimated delivery time: usually 1–3 working days in Greater Malé and 3–10 working days to other islands, depending on boat and flight schedules.
• We may decline or cancel an order if delivery is not possible because of weather, distance or other operational reasons. In that case you receive a full refund.

Full details: Delivery Policy.

5. Pre-orders

Some items can be pre-ordered: we get them in only after you order, for example from abroad. The product page shows when the item is expected to ship and what you pay now, and checkout shows it again, with the days that apply to your order, before you order.

• Full price now: you pay in full when you order, and you can cancel for a full refund until anything in the order has been sent.
• Booking fee now: you pay the booking fee when you order and the rest once the item has arrived. We send you a payment link by SMS and email; please pay within the days shown at checkout. The order is sent only once it is paid in full.
• Nothing until we confirm: you pay nothing when you order. We check that we can get the item. If we can, we send you a link to pay the full price within the days shown at checkout; if it is not paid by then, the order is cancelled. If we can't, the order is cancelled and you owe nothing.
• If you cancel a booking-fee order, the booking fee is not refunded; anything you paid beyond it is. You get the booking fee back as well if we cancel, cannot get the item or move the date later, or if the order is later than the number of days shown at checkout.
• Ship dates are our estimate. If a date moves, we tell you and you may cancel.
• Booking-fee and "pay once we confirm" items are ordered on their own. Pre-orders cannot be paid in cash on delivery.

6. Refund and cancellation policy

Please read our full Returns, Refunds & Cancellations Policy before you buy. In summary:

• You can cancel your order free of charge while it is Pending, from My Orders. Pre-orders follow section 5: a booking fee is not refunded when you cancel.
• Items that arrive damaged, faulty, wrong or not as described can be returned within 7 days of delivery for a replacement, exchange or full refund.
• Food and other perishables, opened beauty and personal care products, underwear, swimwear and custom-made items cannot be returned unless they arrive damaged, faulty or wrong. Change-of-mind returns are at our discretion.
• If we cannot fulfil your order, you receive a full refund.
• Approved card refunds go back to the same card through BML, usually within 5–7 business days depending on your bank.
• For payment disputes, contact us within 7 days of the transaction.

7. Import / export and legal restrictions

All products are sold and delivered within the Maldives. No import, export or customs duties apply to orders from iruali. Everything we sell must follow Maldivian law, and items that are prohibited or restricted in the Maldives, including under the Maldives Customs Service's rules, are not sold (see Prohibited & Restricted Items). If an item needs an age check or a permit, we may ask for proof before delivery and cancel the order with a full refund if it cannot be provided.

8. Security and card data

All card payments are processed on Bank of Maldives' secure payment page using SSL/TLS encryption. iruali does not store, view or retain any card details on its servers, and every payment result is confirmed directly with BML before an order is marked as paid. We restrict and regularly review access to customer data to prevent unauthorised access. See Payment Security and our Privacy Policy.

9. Transaction records

We strongly recommend that you keep a copy of your order confirmation email, your payment receipt and these Terms & Conditions and policies as they were when you placed your order. A printable receipt for every order is available from My Orders.

10. Your account

You need an account to check out. Keep your password private; you are responsible for orders placed from your account. Tell us straight away if you think someone else has used it. We may suspend an account that is used for fraud, abuse of offers or harassment of our staff or partners.

11. Products, prices and availability

We take care that descriptions, photos and prices are accurate, and we correct or remove any that are wrong or misleading. If a price is clearly wrong because of a mistake, or an item turns out to be unavailable, we contact you before sending the order and you may cancel for a full refund.

12. Reviews and questions

Reviews and questions must be honest and about the product. We may remove content that is abusive, misleading, advertising, or that shares personal details.

13. Privacy

Your personal data is collected and used in accordance with our Privacy Policy.

14. Governing law

These terms are governed by the laws of the Republic of Maldives. Any dispute will be resolved through the relevant Maldivian courts or authority. Nothing in these terms limits your rights under Maldivian law.

15. Changes to these terms

We may update these terms. The version that applies to your order is the one shown when you placed it.

These terms are written in English. If a translation differs, the English version applies.